Nowa Luxe values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with us:

Name, email address, phone number, and shipping/billing address.

Payment details (processed securely through third-party payment gateways).

Account login credentials (if applicable).

1.2 Non-Personal Information

We may also collect non-personal information, including:

Browser type, device information, and IP address.

Website usage data, such as pages visited, time spent, and clicks.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including shipping and returns.

To improve your shopping experience and customize content on our website.

To send updates, promotional offers, and other marketing communications (with your consent).

To prevent fraudulent transactions and ensure website security.

To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party partners who assist in payment processing, shipping, and customer support.

Legal Authorities: When required by law or to protect our rights, property, or safety.

Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.

4. Cookies and Tracking Technologies

4.1 Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences and login information.

Track website analytics to improve functionality.

You can disable cookies through your browser settings; however, this may affect website performance.

4.2 Third-Party Tracking

We may use third-party tools like Google Analytics to understand user behaviour. These tools collect data anonymously and do not identify you personally.

5. Data Security

We implement industry-standard measures to safeguard your personal information, including:

Secure Socket Layer (SSL) technology for encrypted transactions.

Regular audits and updates to our systems to prevent unauthorized access.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

As a user, you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct inaccurate information.

Deletion: Request deletion of your data, subject to legal and operational requirements.

Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us directly.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for updates.