01 — Information We Collect

Personal Information

When you interact with Nowa Luxe, we may collect information including:

• Name, email address, phone number, and shipping/billing address.
• Payment information processed securely through trusted third-party payment providers.
• Account login details, where applicable.

Non-Personal Information

We may also collect technical information such as:

• Browser type, device information, and IP address.
• Website activity including pages visited, clicks, and browsing behaviour.

02 — How We Use Your Information

The information collected is used to provide a seamless and secure shopping experience, including:

• Processing, fulfilling, and delivering your orders.
• Managing returns, exchanges, and customer support requests.
• Improving website functionality and personalising your shopping experience.
• Sending promotional updates and marketing communication where consent has been provided.
• Preventing fraudulent transactions and maintaining website security.
• Meeting legal and regulatory requirements.

03 — Sharing Your Information

Nowa Luxe does not sell or rent your personal information. Your information may only be shared with trusted parties when necessary:

• Service Providers: Partners who assist with payments, shipping, website operations, and customer support.
• Legal Authorities: When disclosure is required by law or necessary to protect our rights and safety.
• Business Transfers: In situations such as mergers, acquisitions, or transfer of business assets.

04 — Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences and account information.
• Understand website usage and improve functionality.

You may disable cookies through your browser settings, although certain website features may not function properly.

We may also use third-party analytics services such as Google Analytics to understand visitor behaviour. These services collect information anonymously.

05 — Data Security

We take reasonable measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for secure transactions.
• Regular monitoring and updates to protect against unauthorised access.

While we take every precaution, no online system can guarantee complete security.

06 — Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you.
• Correction: Request updates to inaccurate information.
• Deletion: Request removal of your personal data where applicable.
• Opt-Out: Unsubscribe from marketing communication at any time.

07 — Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations.

08 — Children's Privacy

Our website is intended for individuals aged 18 and above. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

09 — Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically.