Thank you for shopping with Nowa Luxe. We are committed to providing high-quality products and exceptional service. However, we understand that there may be occasions where a return or refund is necessary. Please review our policy below for details on how to proceed with returns and refunds.

 

1. Eligibility for Returns
   1.1 You may return an item within 7 days of delivery if the following conditions are met:
   1.2 The item is unused, unworn, and in its original condition.
   1.3 All original tags, packaging, and accessories are in their original condition.
   1.4 Proof of purchase, such as the order confirmation or receipt, is provided.
   1.5 Non-returnable items:
   1.5.1 Gift cards or promotional items.
   1.5.2 Custom or personalised products.
   1.5.3 Products marked as “Final Sale.”
   
   
2. Defective or Damaged Products
   2.1 If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
   2.2 Provide clear photographs of the defect, damage, or incorrect item along with your order details.
   2.3 Once the issue is verified, we will offer a replacement, exchange, or refund as applicable.
   2.4 Products damaged due to misuse, improper handling, or regular wear and tear will not be eligible for refunds or exchanges.
   
   
3. Refund Process
   3.1 Refunds will be processed once the returned item is inspected and approved.
   3.2 Approved refunds will be credited to your original payment method within 3-5 business days. Alternatively, you may have the refund added to your e-wallet, where it will be credited instantly for future purchases.
   3.3 Shipping fees (return shipping) are non-refundable unless the return is due to our error or a defective item.
   3.4 If the item does not meet our return criteria, it will be sent back to you, and no refund will be issued.
   
   
4.  Return
   4.1 To initiate a return, please use our self-serve return portal available on our website.
   4.2 Steps to initiate a return:
   4.2.1 Log in to your account on our website using the email address you provided when placing the order.
   4.2.2 Go to your order history and select the item(s) you wish to return.
   4.2.3 Follow the prompts to indicate the reason for return.
   4.2.4 Upload any supporting photos if applicable.
   4.3 Additional Information:
   4.3.1 Customers are responsible for return shipping costs unless the item is defective or incorrect.
   4.3.2 We recommend using a trackable shipping method to ensure your return reaches us safely.
   4.3.3 For any assistance, feel free to contact us at contact@nowaluxe.in
   
   
5. Exchanges
   We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
   
   
6. Cancellations
   Orders can be cancelled within 24 hours of purchase if they have not yet been shipped. After this period, please follow the return process once the item is delivered. 
   
   We appreciate your understanding and look forward to serving you again.
   Nowa Luxe Team